What to Expect Before Procedure
- A member of our surgery team will go over your insurance benefits either at the time your procedure is scheduled or by phone prior to your procedure date. During this conversation, please feel free to ask any questions you may have. It is our goal at The Flagstaff Surgical Center that every patient is 100% comfortable and knowledgeable of all his/her financial responsibilities prior to the procedure so as to relieve any financial uncertainty or confusion.
- At least 24 hours prior to your procedure, a Pre-Op Nurse will call you with instructions. If you do not receive said call the day before your procedure, please call the office at 1-928-379-7269 and ask for the Nurse on call.
- Do not eat or drink anything after midnight the night before your procedure.
- This includes gum, hard candy, or cigarettes.
- Please tell your pain management provider if you are on any blood thinners or aspirin.
- If you or your family need an interpreter, please let the nurse know.
- Leave all jewelry and valuables at home on the day of your procedure.
- Wear comfortable clothing that is easy to get off and on the day of your procedure.
- Bring your insurance card and identification on the day of your procedure.
- For your safety, you must have a responsible adult drive you to and from the facility (this does not include a taxi, Uber, Lyft, or any of the like) on the day of your procedure. They need to be readily available by either cell phone or stay in the facility waiting area.
What to Expect on the Day of Your Procedure
- Check-in at the time given to you by the scheduler (usually 30 minutes prior to your procedure).
- Sign all necessary documentation including consent.
- Your driver will need to sign documentation acknowledging that he/she will get you home safely.
- Relax in the waiting room until you are called back by our Pre-Op Nurse.
What to Expect Post-Procedure
- At the time of discharge, you and/or your driver will receive discharge instructions from your Post-Operative nurse.
- Sometimes due to the medications that you receive, you may not remember what was discussed. Please feel free to call if you have questions regarding your post-operative care.
- You must arrange for someone to drive you home and stay with you for 24 hours after your procedure.
- The medications that you received can make you dizzy and light-headed and it is not safe to drive or be home alone.
- You will receive a post-operative call from an Flagstaff nurse to discuss how you are feeling and answer any questions.
- If you experience any problems, please call the office. If you feel the problems are an emergency, go immediately to the emergency room or call 911.
Billing and Financial Information
- Financial discussions are performed prior to the patient’s procedure.
- Bill charges will be submitted to your insurance company by the facility, the physician, the anesthesiologist and potentially other healthcare providers.
- If you have questions regarding the billing procedures, billed charges, and/or payments, please contact the office and ask for the Billing Department.